Configuring System Alert Settings

Configuring your archive's system alert settings.

The System Alert Settings section allows Administrators to configure a range of system-wide settings that affect the number and types of alerts that the system will generate. All the alerts are recorded to a database and can be reviewed in the System Alert History (under Monitor & Reports) section.

  1. Navigate to Adv Configuration > System Alert Settings.

  2. Enter / Select the required values in the fields. Refer to the table below for field names and descriptions.

  3. Click "Save"

Note: Hover your mouse on the field names for additional information and / or example values.


Error Mails Per Day

Number of emails showing error traces which can be sent per day.

Error Check Period

Number of days after which error reminder mails will be sent.

Error Messages Limit

Minimum number of messages in error after which error reminder mails will be sent.

Error Trace Lines

Number of lines of traced to be included in the error reminder mails. This setting limits the quantity of information to a small but reasonable amount.

Send Respool Error Alert

Specifies whether or not an error alert should be sent when a message goes into respool. If Solar Archive encounters an error while processing an email, it will be requeued (into the respool directory) for reprocessing later. Sometimes problems are transitional (like LDAP or Connectivity issues) – and reprocessing will be required. After 3 attempts to process an email, if it still has a problem, then it will be sent to the Error queue, when an alert may be sent. Note: By default, if this option is not set, no alert will be raised for mail that is being re-queued for re-processing.

Send Start Stop Notification

Specifies whether or not a notification should be sent whenever Solar Archive is started and / or stopped. If this is not appropriate (say, when Solar Archive is stopped as part of a daily backup), then unset this option.

Send Daily Message Processing

Specifies whether or not daily message processing report is needed. Every night (at midnight) a summary of that day’s processing will be sent to the Alert recipient(s). If this is not appropriate, then you can turn off this feature with this option.

Daily report format

Format type of the daily report. The available options are: Long - A single column list of the number of emails processed each hour. Short - A small table consisting of 6 lines and 4 columns of the number of emails processed each hour. None - This hour summary turned off. It also includes the number of unique senders, data storage, and other useful reporting metrics.

Send Monthly Usage Summary Report

Specifies whether or not the monthly usage summary report should be sent.

Notifier Severity

Specifies the severity of notifications for which alerts should be sent. It is recommended to enable all these severity types.

Alert Support Contact

Email address and the display name to be included in the body of the alert emails.

Sender Address

Email address from which forward, password reminder, user account creation, user password reset emails should be sent, and the display name for these emails.

Audit From

Email address and the display name which should be used for auditing. Display Name is an optional field.

Alert From

Email address and the display name from which alert emails should be sent. Display Name is an optional field.

Alert To

Email address(es) to which alert emails should be sent. Note: Include if you wish Solar Archive support to view the alert messages.

System-wide SMTP Mailserver


MailServer Address

SMTP address to be used for sending notifications, typically your main email server. All outbound email from Solar Archive will be delivered here. This setting is also available in the Configuration > Outbound Email and Alerts section.

SMTP Connection Type

SMTP connection type and the port number to be used for sending notifications.

Authorization Required

Specifies whether or not authorization is required for the SMTP server.


Username for the SMTP authorization.


Password for the SMTP authorization.

Spool Agent Settings


Agent Lock Interval

Interval, in minutes, processing the same file, after which spool agent will be locked. Once the agent is locked, the email will be errored, a fresh new agent process will be started, and an alert will be generated.

Agent Restart Limit

Maximum number of times the spool agent can be restarted in a day, after startup. This will eventually stop emails from being processed and you will require assistance from a Support Engineer to resolve the situation.

Agent Count

Maximum number of parallel spool agents allowed. Each agent will have some memory and performance overheads.The default of 6 is satisfactory for most situations. It is recommended to use 1 or 2 for a server with less memory and slower CPU, or where the β€˜mirror’ server is attached over a slow network link and to use more than 6 on a well specified server that has very high email traffic.

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