Monitoring Usage

Monitoring Usage in Billing

In this article we will be looking into the various sections of the Billing interface and how to monitor usage effectively to increase retention as well as identify possible up-sell oppurtunities. The billing area changes depending on your tenant level e.g. T2.

Usage Panel

T1 User

The usage panel allows you to view the active user counts for all of your T2 tenants and their corresponding T3 tenants in the form of bar charts. The default time frame for this chart is 6 months of data, but you can also change the date range by using the option in the top right corner of the page. Additionally, hovering over a bar chart will display the active user count for that specific month. This feature allows you to easily monitor the usage of your tenants over time.

T2 User

The usage panel in the interface allows you to view the active user counts for your T3 tenants through a bar chart. By default, the chart will display data for the past six months, but you can also adjust the date range by using the option in the top right corner of the interface. Additionally, hovering over a bar in the chart will reveal the active user count for that specific month, enabling you to easily monitor the usage of your tenants over time.

T3 User

The usage panel provides an overview of your archive's active user count over a period of six months, represented in a bar chart. By hovering over a specific bar, you can see the active user count for that month. You can also adjust the date range by using the button located in the top right corner of the interface, which allows you to view the active user count for a different period of time.

Resellers/Tenants/Users Panel

T1 User (Resellers)

As a T1 User, you have access to a panel located beneath the usage chart that displays the usage for each reseller in your downstream. The data displayed in the table is typically the most recent month's data and the date range can be found to the right of the title. If you have selected a specific month on the chart, the table will show the usage for that specific month.

By clicking on a reseller in the table, you will be directed to the reseller's page where you can view more information about the reseller and their tenants.

The table displays several columns including Name, Active Users, Licensed Users, Storage and Total Storage. Each column has the following meaning:

Column Name	Meaning
Name	Name of the Reseller
Active Users	The amount of active users for the date range specified. This can be a "-" if the user has purchased infinite licenses. A positive/negative percentage will be displayed next to the number depending on if the number has increased or decreased from the previous date range.
Licensed Users	The amount of licenses this reseller has purchased. An alert icon will be present if the active users exceeds the amount of licenses purchased. This is a great up-sell opportunity.
Storage	The storage the reseller has consumed for this date range.
Total Storage	The total storage the reseller has consumed from all time.

T2 User (Tenants)

As a T2 User, you have access to a panel located beneath the usage chart that displays the usage for each Tenant in your downstream. The data displayed in the table is typically the most recent month's data and the date range can be found to the right of the title. If you have selected a specific month on the chart, the table will show the usage for that specific month.

By clicking on a tenant in the table, you will be directed to the tenant's page where you can view more information about the tenant and their users.

The table displays several columns including Name, Active Users, Licensed Users, Storage and Total Storage. Each column has the following meaning:

Column Name	Meaning
Name	Name of the Reseller
Active Users	The amount of active users for the date range specified. This can be a "-" if the user has purchased infinite licenses. A positive/negative percentage will be displayed next to the number depending on if the number has increased or decreased from the previous date range.
Licensed Users	The amount of licenses this reseller has purchased. An alert icon will be present if the active users exceeds the amount of licenses purchased. This is a great up-sell opportunity.
Storage	The storage the reseller has consumed for this date range.
Total Storage	The total storage the reseller has consumed from all time.

T3 User (Users)

As a T3 user or while browsing down to a T3 user as a T1 or T2, you will see a panel labeled "Users" beneath the usage chart. This panel displays the number of active or inactive users, depending on the selected tab, for the specific month. The panel will show data for the month you have selected on the chart, as indicated next to the panel's title. This allows you to view usage on a per-user level.

The panel includes the following columns: Name, Total number of messages, Storage, and Total Storage. These columns have the following meanings:

Column Name	Meaning
Name	Name of the User
Total number of messages	The total number of messages this user has sent or received for this date range.
Storage	The storage the user has consumed for this date range.
Total Storage	The total storage the user has consumed from all time.

Billing History

As a T1/T2 user, you will see an additional panel called "Billing History" located beneath the Reseller/Tenant panel. This panel displays automatically generated reports that show your usage on a per-month basis. You have the option to download the report for further viewing and to submit it directly to Solar Archive with various options that we will cover in the next document. The reports are generated based on the usage consumed by your resellers/tenants for the specified date period.

The panel includes the following columns: Report, Active Users and Monthly Storage Total. These columns represent:

Column	Meaning
Report	The month this report was generated for.
Active Users	The total active users for this month from your downstream.
Monthly Storage Total	The total storage consumed for this month.