Solar Archive Knowledge Base
  • 👋Welcome
    • Solar Archive's Structure
    • Contacting Support
    • Selling Email Archiving
    • White-label / Private Label
  • ⚡Quick Start
    • 1️⃣Creating a Tenant
    • 2️⃣Setting up Live Email Feed
    • 3️⃣Importing Old Email
    • 4️⃣Creating User Accounts
    • 5️⃣Checking Live Mail Receipts
    • ✅Finished Setup
    • 🆕Automated Onboarding
      • 1️⃣Admin Setup
      • 2️⃣Tenant Setup
      • 🔄Data Import
      • ☑️User Setup
  • 🧑‍🦲Managing Users
    • User Types
    • Creating Local User Accounts
    • Creating Basic User Accounts
    • Creating Data Guardian User Accounts
    • Creating Privileged User Accounts
    • Searching the User Directory
    • Adding a Delegation Link
    • Adding as Delegate
  • 🧙‍♂️Managing Tenants
    • Setting up a T1 Tenant
    • Setting up a T2 Tenant
    • Setting up a T3 Tenant
  • ⚙️Basic Configuration
    • Accessing Admin Options
    • Updating Company Information
    • Configuring Outbound Email Settings and Email Alerts
    • Configuring Global Account Settings
    • Managing Mail Server Connections
    • Configuring LDAP Settings
    • Managing Email Domains
    • Managing Email Addresses
    • Configuring Email Collector
    • Configuring SMTP Service Settings
    • Downloading / Emailing System Logs
    • Managing Exclusion Rules
  • ⚒️Advanced Configuration
    • Enabling Premium SSO
    • Configuring OAuth Connection Settings
    • Configuring Google Workspace OAuth and Service Account
    • Configuring Okta
      • Configuring Okta with SAML
      • Configuring Okta with SSO
    • Configuring Advance Company Settings
    • Setting Retention Period
    • Setting Search Date Limit
    • Setting Report Consolidation Period
    • Setting Case Folder Configuration Limits
    • Configuring Global Settings
    • Configuring SMTP Settings
    • Configuring Web Security Settings
    • Configuring System Alert Settings
    • Managing LDAP Search Filters
    • Viewing Company Summary
    • Managing Date Formats
    • Managing Headers
    • Configuring Error Email Respool Settings
    • Configuring De-Duplicated Email Respool Settings
    • Configuring Excluded Email Respool Settings
    • Configuring Windows File Share Settings
    • Tenant Deletion Procedure
    • Adding Custom Scripts to your Archive
    • Setting up Stubbing
    • OAuth Setup with Solar Archive
  • 🗃️Using the Archive
    • 🔎Search
      • Searching your Archive
      • Saving your Search
      • Sharing your Search
      • Filtering Search Results
      • Search (Classic Interface)
    • 📦Spaces
      • Creating a Space
      • Adding to a Space
      • Sharing a Space
    • 📄Results
      • Downloading a Single Result
      • Downloading Multiple Results
      • Printing Results
      • Result Headers
      • Forward Results
      • Restore Results
      • Saving to Space
      • My Archive
    • ⏳History
      • Saved Searches
      • Recent Search History
  • 🔐Legal Hold
    • Creating a Legal Hold Request
    • Managing Legal Hold Requests
  • 🗑️Authorised Delete
    • Requesting a Deletion
    • Managing Deletion Requests
  • 🏛️Archive Management
    • 🧲Importing Data
      • 📥Mailbox Reader
        • Creating a New Mailbox Reader Import
        • Monitoring Mailbox Reader Imports
      • 🗂️Configuring Folder Replication
        • Getting Started
        • Configuring a new Connection for Folder Replication
        • Monitoring Folder Replication
        • Completion of Folder Replication Process
        • Using Folder Replication
    • 🎨Branding
    • 💰Billing
      • Monitoring Usage
      • Submitting Reports
  • 🔌Outlook Add-in
    • Local Add-in Install
    • Centralised Add-in Install
    • Introduction to the Outlook Add-in
    • Searching via the Outlook Add-in
    • Pinning the Outlook Add-in
    • Continuing your Add-in Search on the Archive Interface
  • 🛰️Release Notes
    • 26-01-2024 (v9.4.4-b69-00)
    • 11-10-2023 (v9.4.4-b52-00)
    • 10-05-2023 (v9.4.4-b52)
    • 06-03-2023 (v9.4.4-b50)
    • 20-01-2023 (v9.4.4-b46)
    • 06-05-2022 (v9.4.4-b29)
    • 28-01-2022 (v9.4.4-b21)
    • 09-12-2021 (v9.4.4-b15)
    • 15-10-2021 (v9.4.4-b14)
    • 05-10-2021 (v9.4.4-b12-00)
    • 30-07-2021 (v9.4.3-b8)
    • 18-05-2021 (v9.4.3-b7)
    • 19-02-2021 (v9.4.3-b1)
    • 04-02-2021 (v9.4.2-b20)
    • 15-01-2021 (v9.4.2-b17)
  • OAuth setup with Office 365
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On this page
  • Usage Panel
  • Resellers/Tenants/Users Panel
  • Billing History

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  1. Archive Management
  2. Billing

Monitoring Usage

Monitoring Usage in Billing

In this article we will be looking into the various sections of the Billing interface and how to monitor usage effectively to increase retention as well as identify possible up-sell oppurtunities. The billing area changes depending on your tenant level e.g. T2.

Usage Panel

The usage panel allows you to view the active user counts for all of your T2 tenants and their corresponding T3 tenants in the form of bar charts. The default time frame for this chart is 6 months of data, but you can also change the date range by using the option in the top right corner of the page. Additionally, hovering over a bar chart will display the active user count for that specific month. This feature allows you to easily monitor the usage of your tenants over time.

The usage panel in the interface allows you to view the active user counts for your T3 tenants through a bar chart. By default, the chart will display data for the past six months, but you can also adjust the date range by using the option in the top right corner of the interface. Additionally, hovering over a bar in the chart will reveal the active user count for that specific month, enabling you to easily monitor the usage of your tenants over time.

The usage panel provides an overview of your archive's active user count over a period of six months, represented in a bar chart. By hovering over a specific bar, you can see the active user count for that month. You can also adjust the date range by using the button located in the top right corner of the interface, which allows you to view the active user count for a different period of time.

Resellers/Tenants/Users Panel

As a T1 User, you have access to a panel located beneath the usage chart that displays the usage for each reseller in your downstream. The data displayed in the table is typically the most recent month's data and the date range can be found to the right of the title. If you have selected a specific month on the chart, the table will show the usage for that specific month.

By clicking on a reseller in the table, you will be directed to the reseller's page where you can view more information about the reseller and their tenants.

The table displays several columns including Name, Active Users, Licensed Users, Storage and Total Storage. Each column has the following meaning:

Column Name
Meaning

Name

Name of the Reseller

Active Users

The amount of active users for the date range specified. This can be a "-" if the user has purchased infinite licenses. A positive/negative percentage will be displayed next to the number depending on if the number has increased or decreased from the previous date range.

Licensed Users

The amount of licenses this reseller has purchased. An alert icon will be present if the active users exceeds the amount of licenses purchased. This is a great up-sell opportunity.

Storage

The storage the reseller has consumed for this date range.

Total Storage

The total storage the reseller has consumed from all time.

As a T2 User, you have access to a panel located beneath the usage chart that displays the usage for each Tenant in your downstream. The data displayed in the table is typically the most recent month's data and the date range can be found to the right of the title. If you have selected a specific month on the chart, the table will show the usage for that specific month.

By clicking on a tenant in the table, you will be directed to the tenant's page where you can view more information about the tenant and their users.

The table displays several columns including Name, Active Users, Licensed Users, Storage and Total Storage. Each column has the following meaning:

Column Name
Meaning

Name

Name of the Reseller

Active Users

The amount of active users for the date range specified. This can be a "-" if the user has purchased infinite licenses. A positive/negative percentage will be displayed next to the number depending on if the number has increased or decreased from the previous date range.

Licensed Users

The amount of licenses this reseller has purchased. An alert icon will be present if the active users exceeds the amount of licenses purchased. This is a great up-sell opportunity.

Storage

The storage the reseller has consumed for this date range.

Total Storage

The total storage the reseller has consumed from all time.

As a T3 user or while browsing down to a T3 user as a T1 or T2, you will see a panel labeled "Users" beneath the usage chart. This panel displays the number of active or inactive users, depending on the selected tab, for the specific month. The panel will show data for the month you have selected on the chart, as indicated next to the panel's title. This allows you to view usage on a per-user level.

The panel includes the following columns: Name, Total number of messages, Storage, and Total Storage. These columns have the following meanings:

Column Name
Meaning

Name

Name of the User

Total number of messages

The total number of messages this user has sent or received for this date range.

Storage

The storage the user has consumed for this date range.

Total Storage

The total storage the user has consumed from all time.

Billing History

As a T1/T2 user, you will see an additional panel called "Billing History" located beneath the Reseller/Tenant panel. This panel displays automatically generated reports that show your usage on a per-month basis. You have the option to download the report for further viewing and to submit it directly to Solar Archive with various options that we will cover in the next document. The reports are generated based on the usage consumed by your resellers/tenants for the specified date period.

The panel includes the following columns: Report, Active Users and Monthly Storage Total. These columns represent:

Column
Meaning

Report

The month this report was generated for.

Active Users

The total active users for this month from your downstream.

Monthly Storage Total

The total storage consumed for this month.

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Last updated 2 years ago

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