Solar Archive Knowledge Base
  • πŸ‘‹Welcome
    • Solar Archive's Structure
    • Contacting Support
    • Selling Email Archiving
    • White-label / Private Label
  • ⚑Quick Start
    • 1️⃣Creating a Tenant
    • 2️⃣Setting up Live Email Feed
    • 3️⃣Importing Old Email
    • 4️⃣Creating User Accounts
    • 5️⃣Checking Live Mail Receipts
    • βœ…Finished Setup
    • πŸ†•Automated Onboarding
      • 1️⃣Admin Setup
      • 2️⃣Tenant Setup
      • πŸ”„Data Import
      • β˜‘οΈUser Setup
  • πŸ§‘β€πŸ¦²Managing Users
    • User Types
    • Creating Local User Accounts
    • Creating Basic User Accounts
    • Creating Data Guardian User Accounts
    • Creating Privileged User Accounts
    • Searching the User Directory
    • Adding a Delegation Link
    • Adding as Delegate
  • πŸ§™β€β™‚οΈManaging Tenants
    • Setting up a T1 Tenant
    • Setting up a T2 Tenant
    • Setting up a T3 Tenant
  • βš™οΈBasic Configuration
    • Accessing Admin Options
    • Updating Company Information
    • Configuring Outbound Email Settings and Email Alerts
    • Configuring Global Account Settings
    • Managing Mail Server Connections
    • Configuring LDAP Settings
    • Managing Email Domains
    • Managing Email Addresses
    • Configuring Email Collector
    • Configuring SMTP Service Settings
    • Downloading / Emailing System Logs
    • Managing Exclusion Rules
  • βš’οΈAdvanced Configuration
    • Enabling Premium SSO
    • Configuring OAuth Connection Settings
    • Configuring Google Workspace OAuth and Service Account
    • Configuring Okta
      • Configuring Okta with SAML
      • Configuring Okta with SSO
    • Configuring Advance Company Settings
    • Setting Retention Period
    • Setting Search Date Limit
    • Setting Report Consolidation Period
    • Setting Case Folder Configuration Limits
    • Configuring Global Settings
    • Configuring SMTP Settings
    • Configuring Web Security Settings
    • Configuring System Alert Settings
    • Managing LDAP Search Filters
    • Viewing Company Summary
    • Managing Date Formats
    • Managing Headers
    • Configuring Error Email Respool Settings
    • Configuring De-Duplicated Email Respool Settings
    • Configuring Excluded Email Respool Settings
    • Configuring Windows File Share Settings
    • Tenant Deletion Procedure
    • Adding Custom Scripts to your Archive
    • Setting up Stubbing
    • OAuth Setup with Solar Archive
  • πŸ—ƒοΈUsing the Archive
    • πŸ”ŽSearch
      • Searching your Archive
      • Saving your Search
      • Sharing your Search
      • Filtering Search Results
      • Search (Classic Interface)
    • πŸ“¦Spaces
      • Creating a Space
      • Adding to a Space
      • Sharing a Space
    • πŸ“„Results
      • Downloading a Single Result
      • Downloading Multiple Results
      • Printing Results
      • Result Headers
      • Forward Results
      • Restore Results
      • Saving to Space
      • My Archive
    • ⏳History
      • Saved Searches
      • Recent Search History
  • πŸ”Legal Hold
    • Creating a Legal Hold Request
    • Managing Legal Hold Requests
  • πŸ—‘οΈAuthorised Delete
    • Requesting a Deletion
    • Managing Deletion Requests
  • πŸ›οΈArchive Management
    • 🧲Importing Data
      • πŸ“₯Mailbox Reader
        • Creating a New Mailbox Reader Import
        • Monitoring Mailbox Reader Imports
      • πŸ—‚οΈConfiguring Folder Replication
        • Getting Started
        • Configuring a new Connection for Folder Replication
        • Monitoring Folder Replication
        • Completion of Folder Replication Process
        • Using Folder Replication
    • 🎨Branding
    • πŸ’°Billing
      • Monitoring Usage
      • Submitting Reports
  • πŸ”ŒOutlook Add-in
    • Local Add-in Install
    • Centralised Add-in Install
    • Introduction to the Outlook Add-in
    • Searching via the Outlook Add-in
    • Pinning the Outlook Add-in
    • Continuing your Add-in Search on the Archive Interface
  • πŸ›°οΈRelease Notes
    • 26-01-2024 (v9.4.4-b69-00)
    • 11-10-2023 (v9.4.4-b52-00)
    • 10-05-2023 (v9.4.4-b52)
    • 06-03-2023 (v9.4.4-b50)
    • 20-01-2023 (v9.4.4-b46)
    • 06-05-2022 (v9.4.4-b29)
    • 28-01-2022 (v9.4.4-b21)
    • 09-12-2021 (v9.4.4-b15)
    • 15-10-2021 (v9.4.4-b14)
    • 05-10-2021 (v9.4.4-b12-00)
    • 30-07-2021 (v9.4.3-b8)
    • 18-05-2021 (v9.4.3-b7)
    • 19-02-2021 (v9.4.3-b1)
    • 04-02-2021 (v9.4.2-b20)
    • 15-01-2021 (v9.4.2-b17)
  • OAuth setup with Office 365
Powered by GitBook
On this page
  • Adding Headers
  • Editing Headers

Was this helpful?

  1. Advanced Configuration

Managing Headers

How to manage your headers on the archive.

Instant Messages (IM) can be captured by a range of third party products, and converted into an email format that Solar Archive can then archive.

Solar Archive supports:

  • Actiance Vantage border-patrol service, which is able to trap most IM services (e.g. MSN / Yahoo / Sametime / Bloomberg). (http://www.actiance.com/vantage). Note that this product was previously named β€œFacetime”. Some references to Facetime still remain as a result of this.

  • Skype for Business / LYNC Capture – a service developed by Solar Archive to obtain, reformat and deliver IM messages extracted from Powershell commands.

  • Epillio Sametime plug-in– a service created by Epilio (http://www.epilio.com/) that captures and re-formats current Sametime conversations for delivery to Solar Archive. It uses the same Email Format as the LYNC Capture service.

Note: Your Solar Archive system will need a license setting to allow IM formatted messages to be recorded. Contact Solar Archive Support in order to apply the required License.

The IM Configuration section allows Administrators to create and manage headers to identify IM transcripts and their type.

Adding Headers

  1. Navigate to Adv Configuration > IM Configuration.

  2. Click the Create New Header button.

  3. Enter / Select the required values in the fields.

  4. Click the Save Header Details button.

Editing Headers

  1. To edit a header, click the required header in the Existing Headers section and then click the Edit Header button.

  2. The fields of the Header Details section will be rendered editable.

  3. Edit the values of the required fields and click the Save Header Details button.

  4. To delete a header, click the Delete Header button.

PreviousManaging Date FormatsNextConfiguring Error Email Respool Settings

Last updated 2 years ago

Was this helpful?

βš’οΈ