Managing Headers
How to manage your headers on the archive.
Instant Messages (IM) can be captured by a range of third party products, and converted into an email format that Solar Archive can then archive.
Solar Archive supports:
Note: Your Solar Archive system will need a license setting to allow IM formatted messages to be recorded. Contact Solar Archive Support in order to apply the required License.
The IM Configuration section allows Administrators to create and manage headers to identify IM transcripts and their type.
Adding Headers
Navigate to Adv Configuration > IM Configuration.
Click the Create New Header button.
Enter / Select the required values in the fields.
Click the Save Header Details button.
Editing Headers
To edit a header, click the required header in the Existing Headers section and then click the Edit Header button.
The fields of the Header Details section will be rendered editable.
Edit the values of the required fields and click the Save Header Details button.
To delete a header, click the Delete Header button.
Last updated
Was this helpful?